Once you place an order, our team works hard to prepare and dispatch it within 24 hours, because we know how exciting it is to receive new items! After your order leaves our hands, delivery times depend on our courier, Royal Mail. We’ll always provide tracking details where possible, so you can follow your order’s journey. While we don’t have control over delays once it’s with Royal Mail, our team is always here to help if you have questions or concerns along the way!

We’re so sorry to hear there may be an issue with your order! Our team works incredibly hard to ensure everything is just right, but we’re only human, and sometimes things don’t go as planned. If you reach out to us via email, we’ll be more than happy to look into the issue and work with you to find a solution that feels fair and satisfying for you. Whether it’s a refund, exchange, or another solution, we’re here to help make it right.